olx89 Platform Privacy Notice

This page describes what we collect when you use olx89 and how we keep that data protected. Digital payment adoption across Southeast Asia has grown significantly, with e-wallet transactions now accounting for a major share of online commerce. On olx89, we handle payment data, identity verification documents, and account activity across a range of jurisdictions. Our privacy commitments are built on this reality: we collect only what we need, we protect it under strict access controls, and we disclose how third-party processors touch your data.

We at olx89 operate across supported jurisdictions in Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Your data may sit on servers outside your home jurisdiction, but we apply consistent encryption and access policies wherever it resides. We do not sell your data to third parties. We may share limited information with payment processors, fraud-detection services, and regulatory authorities only where required by law.

If you have questions about how we handle your information or wish to exercise your data rights, contact our support team through your olx89 dashboard at any time.

What We Collect and How We Use Data on olx89

When you create an olx89 account, we collect your email address and phone number. When you deposit or withdraw funds, we collect transaction details including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account name). Before you can deposit or withdraw, we ask for government-issued identity documents—your ID card, passport, or driver's license—plus a recent selfie with that document. We use this data to verify your identity and prevent fraud. We also collect IP address and device information to detect unauthorized access attempts.

We use your email and phone to send you account alerts, withdrawal notifications, and support responses. We store your transaction history so you can download statements and dispute any errors. We use your identity documents for KYC (Know Your Customer) compliance and to match deposits and withdrawals to the correct account. We never use your identity documents for marketing or third-party purposes. Once we verify your documents, we keep them in secure encrypted storage accessible only to our compliance team.

Payment Processors and Third Parties

We work with payment processors to handle deposits and withdrawals. When you deposit via mobile banking or local paymentyour transaction passes through their systems. These processors are bound by their own privacy policies and strict data-protection agreements with us. We do not give these processors access to your identity documents or full account history. They see only the transaction details needed to settle the payment.

We also use fraud-detection services to protect all olx89 accounts. These services analyze transaction patterns to flag suspicious activity. They receive only your transaction history and IP address, not your identity documents or payment method details. If we suspect fraud on your account, we notify you immediately and pause withdrawals until verified.

Regulatory disclosure: If a court orders or a regulatory authority in an operational jurisdiction requests your data, we may disclose it without prior notice if required by law. We will inform you after the fact where legally permitted.

Cookies and Tracking

When you visit olx89, we use cookies to keep you logged in and to remember your language preference and display settings. These are functional cookies required for the platform to work. We do not use cookies for behavioural advertising or third-party tracking. Your browser may send refusal signals (Do Not Track); we honour these signals.

We use server logs to track which pages are accessed and how often, so we can identify technical problems and improve performance. These logs do not identify you personally—they show only aggregated traffic patterns. We keep server logs for 30 days and then delete them.

Your Rights and Data Protection on olx89

You have the right to request a copy of all data we hold about you. Contact our support team and we will provide a complete export within 5 business days. You also have the right to request deletion of your account and associated data, except for transaction records, which we retain for 5 years to comply with financial regulations. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority.

Data breach notification.

If we detect unauthorized access to your account or payment information, we will notify you by email within 24 hours, regardless of whether data was actually disclosed.

Data Retention and Jurisdiction

We store your account data (email, phone, verified identity documents) for as long as your account is active. Once you close your account, we delete personal data within 90 days, except transaction records required by law. Your transaction history and payment records are retained for 5 years per Indonesian financial regulations. If you are in a jurisdiction outside our service area, we will not collect or retain your data.

Our servers are located in multiple regions, including Southeast Asia and international data centers. Your data is encrypted in transit and at rest. We use role-based access controls so only staff who need your data to process your account can view it. Payment-processor data and identity documents sit behind separate encryption keys and access logs.

If our privacy practices change materially, we will notify you by email and update this page with an effective date. Your continued use of olx89 after the effective date means you accept the updated terms. If you do not agree, you can request account closure and a balance withdrawal before the new terms take effect.

For any privacy inquiry, reach our support team through your olx89 dashboard 24/7. We respond to data-access requests within 5 business days and to privacy complaints within 10 business days.

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